check the wifi network adapter properties. if it is indeed connected to the web. you will see a duration period. what browser are you using. if IE go to tools, internet options, advanced. look near the bottom. click reset button beside reset IE settings. if that doesn't work click on start button, in the search field type cmd. a DOS prompt will appear. now type ipconfig. this will determine if you laptop is obtaiing a private ip address from the router. should start with 192.168.-.-. , the subnet mask should be 255.255.255.0, you should have a defualt gateway as well. it should also be 192.168.-.-if the laptop is communicating with router.but, does not obtain a ip address or default gateway. you will not be able to pull a web page up.