Actually when disputes come up like this, I have found the cc
companies work very hard for the consumer, after all they WANT to keep you in debt and charging you interest every month, so a resolution in your favor keeps you cozy with them. From my past dealings with a situation somewhat similar, I think Jason has a better than 70% chance of coming out on top. (not to get your hopes up, but..)
anyway best wishes on them finding in your favor.