not to hijack don's thread.sig,sorry if i struck a nerve.i'm more than happy to pay for time spent working on my bike,car,etc no matter how much time is spent. i'm not happy to pay for 2,6,15 hours labor for 1,5,12 hours actual work. by using the software the dealership/shop makes an extra $100, $300, $500 or more a day for no work at the expense of the customer.example:$90 per hr rate,4 techs, 6 bikes/cars.software estimates a total of 20 hours combined. all bikes/cars were repaired in 15 hours combined. the delarship/shop made an extra $450 & didn't have do to a thing for it.within a year they make a small fortune & have 0 hours in it. a newbie may take a few more hours to make a repair. i'm happy to pay for his/her time. more money is made in labor than anything else. labor is the only thing the dealership/shop doesn't have any monetary investment in. the software allows the dealership/shop to profit when the profit wasn't earned. I'd feel the same if the i.t. company i work for used softeware to charge for repairs.imho
,it's not right. call me old school or even stupid if you wish. i want only what i pay for, nothing more nothing less.