Sorry to hear that you had a bad experience with them
I had very good experiences with them. Maybe they are a little busy(I am not defending them).
I bought my stretched bags there with latches and hinges and I asked if they cold put the latches and hinges on for me. They did that fot free as a service and I received my stuff really fast. I discoverd that I missed the keys for the bags and they sent them to me the same day, so everything cool.
Sometimes you van be lucky or unlucky I guess.
Strange thing is that I had a bad experience with Reckless. I wanted to buy a fairing from them on ebay and it was priced really cheap. Then I wanted a stereo with it and because of the cheap ebay price of the fairing they tried to charge me double for the stereo. I cancelled the whole order