I have had Progressive for 6 years, and I did have a claim. I called them about 2:00PM and they had a wrecker at my house before dark to pick it up and take to a repair shop I had chosen. Excellent service. And BTW
I sold Progressive insurance when I lived in Texas. Their claim service was always excellent as long as someone wasn't trying to cheat them. Also have my 4 wheeler and motorhome insured by them. Did get an email just recently about some bad political views by their owner. Have not had a chance to check it out further. In the meantime, I am 100% Progresive.