Well, I guess they all suck, and not just Yamaha dealers. I've had bad experiences with three in central Arkansas. 1) When I went pumpless I went to get the Grizzly valve, I had to explain what I was doing and he said it wont work and I could't bring the parts back, and I said OK and it's worked fine. Then I brought up iridium plugs. The hot shot teenage mechanic who looked like he was still in high school said I couldn't do that. They would'nt fit, and if they did it wouldn't run. They only work in high reving engines. 2)I had a ATV with only 22 miles on it when the shifter broke. When I buy something I don't abuse it because I can't afford for it not to last. I took it in under warranty. When I picked it up the "chief" mechanic said I know what you did. What? I know what you did! What? Abuse is not under warrany, but I made it good. You should have bought it here and there wouldn't be any problem! I said I got from the other guys because they were $800 cheaper. He said you need to go and don't come back because I won't cover anything else. 3) My tranny recall. I was only informed about the 3-4 week wait on the parts after the bike was in the shop. I asked about the oil pump upgrade, they said there wasn't one I would have to pay extra labor. I did'nt want to argue and piss of the guy who was going to be inside my engine. I declined them selling me a new battery to replace the new one I had, and of course that was noted on the work order. Luckily they didn't try so sell me anything else. When I picked it up I saw how nasty the shop was. The parking lot had less dirt than the work benches and the floor. When I signed off I asked what work was done. He said its on the paperwork. Did you replace the rings? Whatever the work order said. What did you replace? Whatever the work order said. I loaded her up and left. Intake and exhaust were leaking, exhaust bolt was stripped, K&N filter was crushed, belt loose, and rear tire out of alignment. I just fixed it myself. Sorry for the rant. I think its all dealers, no matter what brand. We have a generation of few mechanics, many parts changers, and bad service.