Re:DNA/Outlaw elected to play hardball..
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TOPIC: Re:DNA/Outlaw elected to play hardball..
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FNG17 (User)
Expert Boarder
Posts: 495
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Re:DNA/Outlaw elected to play hardball.. 11 Months, 2 Weeks ago
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It is sad that some businesses just don't get it. A satisfied customer will tell two or three people how happy they are with the product. But when they're unhappy with a product, they tell every one they know! I'll even help you out and tell every one I know how well DNA treated you!
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Last Edit: 2012/06/12 06:58 By FNG17.
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Re:DNA/Outlaw elected to play hardball.. 11 Months, 2 Weeks ago
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Smoke--
You know that video you posted of the warped pulley in action? Post it on YouTube with the Headline "DNA Cycle - Buyer Beware", and do the same for Outlaw. Just make sure you use their actual company names. That way, whenever anyone does a web search for parts from either, there's the chance your video will come up. 
You have the option to write a text description when you post, so briefly tell about your NINE MONTH ordeal of getting screwed. I guarantee you both companies search the Web for comments about their respective companies. Have fun with it & I hope the CC company sides with you on the refund! 
RK |
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“To compel a man to subsidize with his taxes the propagation of ideas which he disbelieves and abhors is sinful and tyrannical.” - Thomas Jefferson
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greenpus (User)
Platinum Boarder
Posts: 2152
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Re:DNA/Outlaw elected to play hardball.. 11 Months, 2 Weeks ago
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Here's my thinking.
My credit card extends warranties by a year. If I buy something that has a year warranty then if I buy with my credit card then that warranty is doubled to 2 years.
Contact your credit card and see if you have the same thing.
Also I believe you have to get your money back one way or another even if it means charging it back to Outlaw. That's his prob, not yours. He is selling a crappy product backed by a crappy company.
He is as much at fault as DNA.
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Re:DNA/Outlaw elected to play hardball.. 11 Months, 2 Weeks ago
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I never got to see the vid. Anybody got a link?
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Ask me about my attention deficit disorder or my pie or my cat. A dog. I have a bike. Do you like TV? I saw a rock. Hi.
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Re:DNA/Outlaw elected to play hardball.. 11 Months, 2 Weeks ago
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The customer isnt always right...but the customer is always the customer.
In these times a bad rep could be devastating to your biz.
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Democracy is two wolves and a small lamb voting on whats for dinner. Freedom under a constitutional republic is a well armed lamb.
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Re:DNA/Outlaw elected to play hardball.. 11 Months, 2 Weeks ago
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You know, if you can't settle this, Will you still have all the parts? If you have a good set of rotors, I wonder if Greg can machine one of his HD blanks to hold the rotors and make this work for you... Just a thought.
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Ask me about my attention deficit disorder or my pie or my cat. A dog. I have a bike. Do you like TV? I saw a rock. Hi.
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Re:DNA/Outlaw elected to play hardball.. 11 Months, 2 Weeks ago
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hrdbrgn wrote:
The customer isnt always right...but the customer is always the customer.
In these times a bad rep could be devastating to your biz.
.
I agree, in the end you need to do everything you reasonably can as a start, and in most cases going a little beyond that does wonders for your business and reputation
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Re:DNA/Outlaw elected to play hardball.. 11 Months, 2 Weeks ago
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fireman922 wrote:
I never got to see the vid. Anybody got a link?
here ya go just click the pic 
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Re:DNA/Outlaw elected to play hardball.. 11 Months, 2 Weeks ago
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smokescreens wrote:
fireman922 wrote:
I never got to see the vid. Anybody got a link?
here ya go just click the pic
That needs to be a you tube video...as soon as you make it a you tube video, let use know and we will all post comments on DNA quality control and customer service.... It will help get attention.
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Re:DNA/Outlaw elected to play hardball.. 11 Months, 2 Weeks ago
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fireman922 wrote:
You know, if you can't settle this, Will you still have all the parts? If you have a good set of rotors, I wonder if Greg can machine one of his HD blanks to hold the rotors and make this work for you... Just a thought.
Really? I have tried contacting Greg and he has never returned my emails.
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