Jasmin Peloquin Sports

I was finally able to learn from Yami Motors Canada, last week, that my bike (2000 Silverado) had not been taken in for the tranny recall. When I asked them who their best people were in my area, they mentioned the 5-star program, which they state is designed to identify those dealers committed to providing the best end-to-end customer service in the business...

Contacted such a dealer in my area and was told to bring the bike in on Monday, and that the bike would be ready for pick-up on Wednesday, this being a 10-hour job.
Wednesday came and went, but not wanting to rush them and hoping they'd take extra care of the bike, I waited until Thursday, late afternoon to call the dealer, as I had not heard anything. The Service Manager, who I'd dealt with, wasn't in and they told me they had just started working on it Thursday and it might or might not be finished on Friday. I figured I'd call him back this morning to see if he could make sure to finish the job today.

Manager still wasn't in this morning and when I asked at what time he was expected to come in, the receptionist, quite bothered by now, merely answered: "no idea." I then asked if anyone else present could tell me if I could pick the bike up today. The owner himself came on the line, which reassured me. But then he said he didn't know whether the bike would be ready today, as the motor was out of the frame. I said I understood it was a substantial job, but that their Manager had told me the bike was to be ready on Wednesday, and that they had then told me they just started working on it on Thursday. He simply said I could come by and see the motor out of the frame if I wanted and that 'there was a lot of stuff on there', and mine wasn't 'the only bike they had to work on'. He then called me, and I quote, 'cheap-ass' for bringing my own oil to them (they use Yami, I use Mobil1 V-twin syn). You see, I ride my dad's old bike, he having passed away last year, so I'm sure you'll understand how much I value the roadie. Having never read anything good about the Yamilube on here...

He then proceeded to call me arrogant and continuously cut me off as I was trying to explain to him that the reason I came to him for Service was that Yamaha had referred me to them as a Five-Star dealer, just kept cutting me off threatening not to touch the bike to finish the job and ended up saying he would instruct his mechanic not to touch it anymore until at least next week, he then hung up on me.

I was as courteous and polite as I could, as I do consider myself a humble, Catholic man and as such put every effort in being pleasant, courteous and helpful to all around me. Sounds corny, but I swear to you it's true. All this being said, I am now very afraid that they might simply botch the job in addition to delaying it as much as they can, knowing well I have absolutely no resources available and am completely helpless in the matter. Bottom line, they hold the bike.

I know a couple of members are from the QC or even ON area so as soon as I get my bike back, I'll post the dealer's name here in hopes of preventing any member from going through the same deal I'm stuck in.

Thanks for allowing me to vent, fellas, keep up the good work.

In the end I was able to pick the bike up more than a week later, it is to be noted that riding back from the dealer's, upon investigating a weird rattle coming from the front end, I found the right passing lamp completely loose and just spinning around. I have yet to have the bike looked at by another mechanic to see if anything else was botched.

I have yet to hear back from Yami Motors.